Questions agencies ask.

It is a signed, dated statement that the translation is a true and complete rendering of the source, naming the document, the language pair, the page count, and a job reference number. It is not a notarization and not a government license; it is the record an agency uses to show which document was translated, into which language, on what date, and who stands behind the text. It is included with every delivery at no additional charge. One certificate covers one source document in one language pair, so a notice issued in 3 languages carries 3 certificates, still at no charge. Certified translation.

Two qualified linguists touch every job. One translates; a second, qualified in the same pair and never the one who translated it, compares the full translation against the full source before anything leaves. Reviewers are assessed on a sample translation and a sample review before any paid assignment, work into the language they know best, and sign confidentiality terms covering the material and its deletion. If your file needs to record who worked on a document, ask, and we will state the pair, the qualification basis, and each role in writing. Quality standards.

Your house wording wins by default. If your program has named a benefit one way in every prior notice, we do not rename it, and an approved glossary is not silently overridden. Where we think a term will misread — pitched above the reading level of the people it is for, or correct in one regional variety and wrong in the one your audience speaks — we translate it your way and put the disagreement in writing with the delivery, so you can decide. An outright error is different: a deadline stated incorrectly or a benefit described as its opposite is raised before delivery, and the file is held until we have an answer. How terminology is settled.

Tell us, and send the passage and what you think is wrong. Every delivery carries a revision window stated in the quote; inside it, a reviewer reads the passage against the source. If the translation is wrong we correct it, reissue the certificate against the corrected file, and there is no charge. If it reads to us as a preference rather than an error we say so plainly, and still make the change if you want it.

Yes. Independent review of a translation you already hold — including machine output — produces a written finding rather than a silent rewrite: what is an error of meaning, what is a question of register or terminology, and what is layout. Where the text warrants it we certify the corrected version; where it does not, no certificate is issued and the finding says why. Review is quoted after a linguist has read the file, because the state of the text decides whether it is cheaper than retranslating. Review of existing translations.

No minimum, and no small-order surcharge. A one-page notice is a job we take. Below a certain size the per-word arithmetic stops covering the work of running a job at all, so a small document is quoted at a floor rather than turned away — and the floor is named on the quote like any other line. How pricing works.

Ask for the quote first: it is written, itemized by document and language, and it is what the purchase order is raised against. A completed W-9 is available on request, and if your vendor file needs anything else before a PO can be issued, ask and we send what we hold plus the current status of anything still in process. We work to standard net terms, or to your department's terms where they differ. Every invoice carries the PO number, the documents, the languages, and the delivery date, so it reconciles without a phone call. How agencies buy from us.

Yes, on your department's own form. We do not ask you to sign ours, we do not require a mutual version, and we do not treat it as a negotiation. Reviewers are engaged under confidentiality terms covering the material, its handling, and its deletion, and each sees only the job they are assigned.

Yes. Draft, deliberative, and pre-decisional documents are handled as confidential by default — you do not have to ask for it and you do not have to flag the file. We do not publish, quote, or name client work, which is why there are no case studies on this site and will not be. If your retention rules require us to destroy our copies after a set period, say so at intake and we confirm the schedule in writing.

Yes. Where the award sits with a prime contractor or another language service provider, we work on their paper and their process: their nondisclosure agreement, their style guide and glossary, their file formats, their QA form, and no contact with the end client. The certificate of accuracy can be issued under their name or ours, whichever the contract requires. The agency does not have to change anything about how it buys. Subcontract terms.