Contact
How to reach us.
Two doors. A document with a date on it goes through the quote form and comes back priced. Everything else goes to the inbox and is answered by a person.
Two doors
Which one to use.
Both are read by the same people. The only difference is what we can do with what arrives.
Send the file and the date.
The quote form asks for the four things we need to price a job: the file, the target languages, the date you need it, and the format you want back. A written quote comes back same business day, itemized by document and language, naming a delivery date rather than a range.
If attaching the file to an email is easier, send it to quotes@civictranslation.com. It reaches the same place.
Request a quoteWrite to us.
Questions about scope, formats, languages we do not list, or how the review step works. Vendor forms, W-9 requests, purchase orders, and invoices. Nondisclosure agreements on your department’s own form. Questions about the current status of a registration or an insurance line your vendor file asks about.
There is no contact form here on purpose. A message to an inbox can be forwarded, filed, and replied to; a form submission usually cannot.
contact@civictranslation.comDetails
Where we are, and when to expect an answer.
A small office on Pacific time. Nothing here routes to a queue.
- San Francisco, CA
- Monday–Friday, 9:00 a.m. – 6:00 p.m. Pacific
- A quote request that arrives inside our hours is answered same business day, in writing.
- Anything that arrives outside them is answered the next business day. If your deadline sits outside our hours, send the file anyway and say so in the subject line.
- Questions that need a document — a W-9, a specimen certificate, a written description of the process — come back with the reply rather than after a call.
Intake
What to include so we can help fast.
Six things. With them, a message becomes a written quote the same business day; without them, it becomes a round of questions first.
- The file
- In whatever format you hold it: a document, a PDF, a scan, or a link to the page it is published on. A scan is fine, and we tell you at quote if it is too poor to read reliably.
- The target languages
- Plus the script or the regional convention if your program has settled on one.
- The date you need it
- The real one, including the internal review time you need before it. If the date is inside this week, put it in the subject line.
- The format you want back
- Usually the one you sent. Say so if you need something else: a tagged PDF, web-ready text for the CMS, or a print-ready file.
- Anything we should follow
- A glossary, a style guide, or a previously translated version of the same document.
- A person we can ask
- Someone who can answer a question about the source text, and anything your department needs from a vendor before a purchase order can be raised.
Working under a prime contractor or another language service provider? Subcontract terms are on the partners page. If something on this site is hard to use with assistive technology, tell us at contact@civictranslation.com and see our accessibility commitment.
Related
- Request a quoteThe form, for a document and a deadline.
- PricingHow a job is priced before you commit.
- Questions agencies askTurnaround, certification, purchasing.
- How agencies buy from usQuotes, purchase orders, and invoicing.
- Capability statementFor the vendor file.
- About the firmWhat we do, and what we do not.
Send the document and the deadline.
Attach the file, name the languages, and give us the date. A written quote comes back same business day.